OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
122 ratings and 88 comments received in the last 90 days.
18 September 2025
Very satisfied, the sales team where Brilliant, Especially Suart Langan , He made the Buying of our new Countryman jcw stress free, Stuart went above and beyond fou us.
18 September 2025
Excellent service
18 September 2025
Slight delay with the date of pick up
16 September 2025
Nothing was too much trouble
09 September 2025
Great as always, I do need a little more help with the newer cars and Joe was very patient and explained everything to me.
06 September 2025
The salesman Jason Howe was very helpful throughout the process, considering we had never met before I took delivery of the car as all communication was by telephone and email
04 September 2025
I was kept informed throughout the whole duration of what was happening and timescales etc
30 August 2025
Great customer service throughout our experience. Had a test drive which was great and Stuart was great, working to find us the car we wanted and make it happen.
07 August 2025
No issues
23 September 2025
The staff were pleasant and very efficient
23 September 2025
Actual repair and valetting were well done. My slight criticism is that we were not kept informed about what was happening, that BMW had agreed to a goodwill payment, which would have stopped us worrying and that the car would be repaired that day.
23 September 2025
As above very efficient service all round.
22 September 2025
A very quick and efficient service well done.
22 September 2025
Very satisfied the whole experience was smooth and professional. Chloe in particular was fantastic, friendly and reassuring throughout she made the MOT and service completely stress free.
21 September 2025
Everyone friendly
20 September 2025
Pleased with the personalised service I received.
19 September 2025
From booking the service to collecting my car all was arranged to fit in with my availability. The staff where excelent and very helpful. The car came back to looking like new.
18 September 2025
Having got my car booked in the transition and communication and work carried out has been a huge progress
17 September 2025
All went smoothly
23 September 2025
Jason dealt with a few tiny issues and the manager to make sure the car was completely right. Jason talked me through the buying process every step of the way reducing any stress.