OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 75 comments received in the last 90 days.
16 April 2025
I had a brilliant experience at Williams Mini. They were extremely knowledgeable and helpful in my order and took great care on the handover of my new Mini.
15 April 2025
Great communication throughout. Leanne showed great attention to detail, nothing was too much trouble. Leanne also made me feel very special on the day I picked up my mini - with extra little touches.
11 April 2025
Josh Finch communicated well, efficient & professional.
10 April 2025
Unfortunately not very satisfied at all. I must have been the easiest customer for the salesperson as didn't even do a test drive. I have had to continually chase for updates and return of monies due. Needed to get the Head of Business involved.
03 April 2025
Joe & Jerome looked after us , explained every step, listened & helped us confirm our decision.
03 April 2025
Always professional and friendly
01 April 2025
Jason Howe looked after me, providing me with details and updates about my new car. He made everything easy to understand .
30 March 2025
Great service from start to finish.
27 March 2025
Huge thanks to Jason at Williams Mini Bolton for all his help during the process of ordering my new Mini. Jason updated me regularly throughout and made sure it was a great experience overall.
18 May 2025
Said it would take approx 1 hour and it did. Kept me knowing how things were going on.Listened to what I wanted and told me price before job was done.
17 May 2025
The service itself was fine. Just not the customer service aspect as in Q1
13 May 2025
Overall it was very good, friendly staff and kept me updated. One little thing is when I try to get my car service price, the service advisor told me my car needs an engine oil change soon.. But mine is an electric mini??
11 May 2025
Excellent customer service
11 May 2025
Car was in for a recall, but the litle touch of giving my mini a quick clean inside and out was very nice. ????
08 May 2025
Allways use Bolton I like the sales department and the service department are good to
06 May 2025
Please see comments above.
05 May 2025
Good service polite staff and very helpful
04 May 2025
Your paintwork quote for a rear mirror cap in piano black was 6 times higher than a local paint specialist.
02 May 2025
Good communication regarding my vehicle. Very pleased my car had been valeted on collection.
29 April 2025
Same as above. All the staff I met were really friendly.