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Customer Reviews.

service

5

Job done well

08 August 2017

sales

5

Excellent customer service, prompt delivery, no problems.

08 August 2017

sales

3.5

The car packages, and extras ( hub, not coming with drivers assist) they are too complicated and explained.

07 August 2017

service

5

Amy on Service desk was really helpful, willingness to listen to my concerns and Ben the master technician the same ????????????

05 August 2017

service

5

Good comunication

04 August 2017

service

2

As above

02 August 2017

service

4

Knowledgable service advisors. Additional problem resolved quickly.

01 August 2017

service

3

I obviously wasn't pleased that I had to have the brake pads replaced, but your staff were pleasant and did their best.

01 August 2017

service

5

Because Mini Bolton understood the problems I was having with my new mini and tried to correct the fault changing the clutch which was faulty

31 July 2017

service

5

They resolved an issue I had with my car

30 July 2017

service

5

Lovely showroom, professional staff, can't fault it

29 July 2017

service

5

Easy to book and a phone call the day before service to explain where to sign in .

28 July 2017

service

5

The lady - Amy I think, was amazing. When you didn't have the part in stock and I would have to bring the car back she sorted a lift home for me and the car to be dropped off at my home due to me being in hospital the next day. She went over & above.

27 July 2017

service

2

Great showroom with drinks and snacks. Booked a waiting MOT and service appointment. Was at the showroom for 5 hours with no update on timings. First to arrive and last to leave. There does not seem to be any point in offering wait appointments.

26 July 2017

service

5

Very efficient did not have to wait to be attended to also efficient when l collected my car

24 July 2017

sales

5

James at Mini Bolton

22 July 2017

service

5

As above - their standards of customer service are very high.

21 July 2017

service

3

Service and reception perfect BUTPost info- tyres were at 4% -fine, advance noticelater phoned for quote on price for 2 new tyres, quoted £292 per tyre. 2 other National typre provider quoted £115 per tyre (all fitted VAT etc)Why so different!

20 July 2017

sales

5

I had to change the collection date and the sales guy sorted it all for me no problems His name was Jerard Morris. 5?? From me

20 July 2017

service

5

Did a good job in the stated time and overall a pleasant experience.

20 July 2017

service

5

Emma was delightful and my mini was well taken care of. He was super shiny clean when I collected him as well. This is always very much appreciated by me.

20 July 2017

service

5

They are careing and look after you,

19 July 2017

service

5

Attentive to customer welfare and needs.

17 July 2017

sales

5

Felt like they were interested in me and what I wanted, not just trying to get themselves a sale.They listened to me and made what could have been a stressful experience enjoyable and easy.

17 July 2017

sales

5

Everyone I dealt with was courteous, very helpful and kept to schedules as promised.

17 July 2017

sales

5

As per question 1

14 July 2017

sales

5

Time taken to show vehicle and everything explained

14 July 2017

sales

5

Every step of the sale was fully explained, staff never left us standing around waiting.

14 July 2017

sales

5

Friendly, professional, courteous service.

14 July 2017

service

5

Staff are always courteous and obliging

14 July 2017

sales

5

For someone who was not exactly sure which mini I wanted with Neil's help and advice everything just fell into place

14 July 2017

service

3

Came for end of warranty check. Advised screen washers weren't working properly. Passed MOT so washers must have been ok (ish) but since washers haven't worked at all. Kept contacting my husband rather than me with all updates regarding my service

11 July 2017

service

3

As above

06 July 2017

sales

5

As above - friendly patient, polite, professional service which was customer led - sufficient time given for consideration of information given. Clear information given in response to any questions.

04 July 2017

service

5

Work and reception all efficiently done

04 July 2017

service

4

Video helped me to know what had been done. Very good service. Feel like the wash/clean wasn't amazing!

03 July 2017

service

5

Fast service. Ease of drop off and pick up.

01 July 2017

service

4

A good efficient service

27 June 2017

service

5

Nothing to complain about.

27 June 2017

sales

3

Delivery delayed by paperwork issues - no real agreement with dealership as to how to rectify feeling that consequences of inaction should have been avoided

20 June 2017

sales

5

the process was fairly painless. It would have been nice to have been told that Mini TLC wasn't included and I could have added at the time of purchase

20 June 2017

service

5

Fab experience

16 June 2017

service

5

Superb staff and superb workmanship

15 June 2017

sales

5

From the beginning to picking up the Mini was a very satisfying experience.Williams of Bolton were very good,helpful with advice and efficient in handling all aspects of our transaction.

13 June 2017

sales

5

James at Williams Bolton was very helpful and kept me in the loop at every stage.

12 June 2017

sales

5

Stephan was most helpful and explained everything what was going to happen . He put me at ease at a very streesful time when purchasing a brandnee car.

12 June 2017

sales

5

I was helped and advised at the start of the purchase process, then kept informed throughout the build and supported when I took delivery of the new car. I was really nervous but was reassured by Neil who took me through all the dials, buttons/pedals

09 June 2017

service

5

Easy to book in, pleasant staff, service completed promptly. Car cleaned. Complimentary drinks, pastries and newspapers available should you choose to wait

06 June 2017

service

2

Initial contact good for advice and information. Service notification red light on car but no service apparently only vehicle check required.

06 June 2017

sales

3.5

The dealer needs product knowledge to describe options and their benefit.Not very clear on colour availability and option.Took a while to decide the color option by viewing different cars in the sunlight